As part of our commitment to intentional implementation and meaningful sustainability, the vast majority of support for WeCollab is included with your subscription—at no extra cost. Our goal is to ensure that you and your team feel supported every step of the way. From onboarding to advanced features, we're here to help you confidently use WeCollab to enhance your Collaborative Response efforts. Whether it's quick questions or deeper guidance, our friendly team is just a message away!
Embedded Support Resources
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Asynchronous Courses
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Live Virtual Support
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In Person Support
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Frequently Asked Questions
What kind of training is available for new users?
WeCollab offers:
- Live training sessions
- On-demand video tutorials
- Step-by-step user guides
- One-on-one coaching
How long does it take to learn WeCollab?
The response to this is simple, yet complex. Most educators can learn the basics in one to two training sessions, with ongoing support available. However, to fully maximize the system, we recommend setting up a learning plan with a WeCollab lead that brings staff together to have focused conversation, sharing of practice, and learning new nuggets on multiple occasions in a school year to deeply embed WeCollab into the Collaborative Response structures and process and to allow time for users to become familiar with what they do not know so they can ask questions.
Is there customer support if we need help?
Yes! A dedicated WeCollab team is available to provide support in a timely manner - via email, virtual connection, or even in person if it is arranged.
Do you offer professional development or onboarding sessions?
Yes! WeCollab provides custom PD sessions to help schools integrate the platform effectively.